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Q:How do I
contact CMC KGF’s 24-Hour HELPLINE?
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A: Dial
08153-260256.
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Q: How to lodge
a Complaint in CMC K.G.F?
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A: There are three methods two lodge
complaint in CMC KGF’s
- Online
registration through www.robertsonpetcity.gov.in
- Complaint
through Tele Phone
- Complaint
through Paper Form available in office
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Q:Who will
answer the phone?
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A: 1 person in each
shift will be working round the clock will answer the HELPLINE
telephones.
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Q: How can they
help?
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A: The HELPLINE
staff will listen to your grievance carefully and asks the
details like complaint location, complainant name, telephone
number, email address and HELPLINE staff will give you a
complaint number.
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Q: What next,
after registering the complaint?
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A: As soon as
complaint is registered in HELPLINE, it will be communicated
to the concerned field staff who immediately responded to the
citizens.
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Q: I have two
complaints in my ward. Can I register both the complaints at a
time?
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A: You can register
both the complaints at a time. But HELPLINE Staff will give
you two separate complaint number to refer your both the
complaint.
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Q: In there any
time limit to dial HELPLINE ?
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A: No. Helpline
works round-the-clock.
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Q: What type of
complaints can be registered at HELPLINE?
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A:Complaints
related to civil amenities like Water supply, Under ground
drainage cleaning, Road repair , Pothole filling ,Street
lights, Removal of garbage and Carcass of stray dogs/pigs can
be registered at Help Line.
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Q:How to know
the status of my Complaint?
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A:You can contact
Helpline to know the status of your complaint by stating the
Complaint Number given at the time of registration of the
complaint by the HELPLINE staff or You can view the status of
the Complaint online by providing the Complaint Reg. No.
through www.robertsonpetcity.gov.in
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